Complaints Handling

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Mutual Limited has arrangements in place to consider and seek to resolve any complaints within 30 days of receipt. If you have a compliant, you may contact us by email, telephone or in writing to:

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The Complaints Officer
Mutual Ltd
Level 17, 447 Collins Street
Melbourne Vic 3000
Email: mutual@mutualltd.com.au
Phone: +61 3 8681 1900
 
If you are not satisfied with our response to your complaint, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA) for an independent review of your matter.

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Mutual is a member of AFCA (10188), which is a free external dispute resolution scheme that deals with complaints from consumers about financial services and products.

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AFCA’s contact details are as follows:

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Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001
P: 1800 931 678
F: +61 3 9613 6399
E: info@afca.org.au
W: afca.org.au